Service Quality, Customer Experience and Commitment Affecting Customer Satisfaction in Vietnamese Hotel Industry
نویسندگان
چکیده
The purpose of this study was to find out about customer satisfaction at the hotels in Hanoi. survey method conducted collect data on assessing loyalty customers hotels. research results showed that paid much attention service quality, experience and commitment. Therefore, enterprises hospitality industry need concentrate factors affecting behaviors maintain develop their loyalty.
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ژورنال
عنوان ژورنال: International journal of multidisciplinary research and analysis
سال: 2021
ISSN: ['2643-9840', '2643-9875']
DOI: https://doi.org/10.47191/ijmra/v4-i1-11